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Feedback management: Do you know what your employees think?

When managers don't know what makes their employees tick, the workplace rapidly becomes the blind leading the blind - the managers don't know who they are leading and those being led don't know where they are going.
(Full article in German language)

Fighting organizational blindness

A typical symptom of organizational blindness is the limited perception of business processes and interrelations. But the term also describes any kind of unreflected action based on routine. Organizational blindness hinders the development and progress of a company and actively plays into the hands of the competition.
(Full article in German language)

Entrepreneurial dialogue in Gross-Umstadt, 27 Oct 2010

Susanne Neeb and Marc Buchholz as speakers at the 2nd entrepreneurial dialogue taking place in Gross-Umstadt. The City Marketing department was once again reaching out to many interested self-employed people and entrepreneurs who were happy to meet for a personal exchange and to attend various speeches.
(Full article in German language)

Do you know your customers? Do you know why some of them are choleric and others full of humor when complaining?

An inspirational lecture about service quality taking place on 16 September 2010 in the showroom of the Vogel car dealership in Zwingenberg. Wirtschaftsfoerderung Bergstrasse invited entrepreneurs from the region to this event, where Susanne Neeb held an exciting, entertaining and very informative speech about “Service Quality by People for People”.
(Full article in German language)

A thank-you from Bergisch-Gladbach

We’re extending our appreciation to the wellness oasis MEDITERANA for their warm thank-you, and to all participants for their very active and committed participation in the seminar!
(Full article in German language)

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